According to McKinsey, 33% of companies are implementing GenAI solutions in one or more business areas. What about the other 67% of companies? Why aren’t they implementing GenAI solutions now? Several ...

On the day the Ronde van Vlaanderen (Tour of Flanders) spring classic scales the Koppenberg, we’ve got a bit of Koppenberg-related news. The British Junior men dominated the 2017 UCI Cyclocross World ...

The CXPA whitepaper makes one point very clear: AI moves faster than traditional CX teams can. Without cross-functional ...

New digital service teams and a focus on the "voice of the customer" are among the customer experience funding requests in the FY2025 budget request. The Biden administration wants investments in ...

The White House and Eisenhower Executive Office Building in October 2021. (Kevin Dietsch/Getty Images) The White House has revealed details of two governmentwide technology projects focused on ...

Whenever you design a sample for a CX project, you lay an indispensable foundation for creating reliable and functional insights for your organization. For too many, improving customer experience ...

Every contact center transformation begins with inspiration, an identified need, a promise of improved efficiency, or improved customer engagement in mind. Excitement builds across the organization as ...

An Office of Personnel Management effort to simplify its website was among three agencies’ projects receiving more than $20.8 million in the latest round of Technology Modernization Fund investments ...

$100 million from the federal Technology Modernization Fund will be allocated toward improving customer experiences for civilian end users interacting with U.S. government digital services. Announced ...

With a resounding unanimous "aye" vote, the Columbia County highway committee Thursday cleared the way for reconstruction of the bumpy, weather-beaten county Highway CX - a project that is likely to ...