The debate over the dominance of email versus chat-based collaboration platforms in professional settings continues to grow as businesses seek secure, efficient, and user-friendly communication tools.

Moxie Spaces offers customer service tools like email, chat, co-browsing, knowledge base, collaboration and social media that help customers get answers from agents or self-service options. With its ...

Google had announced last July that its plans to integrate core tools like chat, email, files, tasks and video to make them function in sync with each other. Now, it looks like their new "home for ...

Microsoft introduces a feature in Teams that allows users to start chats with external parties via email address. It is ...

Twitch announced today that it will add new channel-level security features to help curb harassment on the platform. Now, creators and moderators can enable verified chat, requiring chatters to ...