The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the customer experience intelligence company, uncovered new data regarding contact centers that shifted operations to the cloud during the pandemic. In a study ...

The iconic video call software provider Zoom Video Communications Inc. has made good on its promise to enter the cloud contact center market with the launch of Zoom Contact Center today. Generally ...

Cloud solutions in the contact center market have grown dramatically, as enterprises continue to acquire new customer engagement solutions or replace their existing premises-based contact centers. And ...

Effective cloud contact center platform API management is key for smooth agent to customer communications. Learn how to do it at every stage. Cloud contact centers connect agents with customers across ...

A hosted contact center is a cloud-based customer service solution that enables businesses to manage customer interactions without the need for on-premises infrastructure. Unlike traditional contact ...

As Key Bankcontinues to move its platforms and systems into the cloud, it's starting to report tangible results. Last year, the Cleveland, Ohio-based bank fully transitioned its contact center ...

SAN FRANCISCO--(BUSINESS WIRE)--UJET Inc., the world’s first and only CCaaS 3.0 cloud contact center, and a member of the Oracle PartnerNetwork (OPN), today announced its integration with Oracle Cloud ...

‘Contact centers specifically are at the heart of CX transformation … a big initiative for many of our customers,’ Charles Lamanna, Microsoft corporate vice president of business applications and ...

An introduction to cloud computing from IaaS and PaaS to hybrid, public and private cloud. Read now Cloud communications provider Twilio launched Twilio Flex, a contact center platform that covers ...

More consolidation is afoot in the world of cloud-based voice services. Today, Vonage — once a VoIP pioneer that today offers cloud-based unified communications and other IP services in the business ...

Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...