While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

These days, when I have technical question, I reach for Google long before customer service. What if customer service could reach for Google? Salesforce.com just launched a new customer service ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Salesforce is giving its Service Cloud customer service platform the Einstein AI treatment. The CRM giant on Monday rolled out Service Cloud Einstein, a souped up version of its customer service cloud ...

Oracle has entered into an agreement to buy RightNow Technologies, a provider of cloud-based customer service to call centers, the Web, and social networks. Oracle said it plans to integrate RightNow ...

SAN JOSE, Calif.--(BUSINESS WIRE)--At its annual customer success and innovation conference, Calix ConneXions 2023, Calix, Inc. (NYSE: CALX) announced the evolution of its award-winning Calix Support ...

Varolii also will extend Nuance’s market leadership in cloud-based customer service through the addition of over 400 deployments with enterprise organizations, many of which have implemented ...

Nextiva is a company that takes pride in being able to offer its customers excellent levels of customer service. It operates in the cloud computing industry, which has been growing at an incredible ...

Oracle has agreed to acquire RightNow Technologies for roughly $1.5 billion, or $43 per share -- which would see the IT giant pay a 20 percent premium over RightNow's closing price on Friday. The ...

It used to be that organizations had individual clouds for their marketing and sales efforts as a way to pull together data, with each cloud holding information for just one area of the company. But ...

BURLINGTON, Mass.--(BUSINESS WIRE)-- Nuance Communications (NAS: NUAN) today announced that it has signed an agreement to acquire Varolii, the leading provider of cloud-based outbound customer ...