As state and local governments adjust to the ramifications of the 2025 fiscal year, they’ll need to balance budgetary concerns with the ability to deliver exceptional citizen services. The ability to ...

Microsoft Excel’s Data Analysis Toolpak is an invaluable add-in for those who require complex statistical or engineering analyses. This powerful feature allows users to execute a variety of data ...

The following mapping of social listening tools was conducted by colleagues at the United Nations Department of Peace Operations and provides and overview of different types of tools, their pros and ...

Robbie Morrison, CEO of Velosio, is a technology leader with 30+ years of experience driving business success through innovative solutions. Business leadership is not for the faint of heart. It ...

The voice of the customer (VoC) has long been a crucial determinant of business success. As companies focus more on customer experience, understanding the customer's voice becomes paramount. This is ...