CounterPath, a provider of desktop and mobile VoIP software products and solutions, has announced that Genesys, an large contact center software supplier and Alcatel-Lucent company, will integrate ...
One of Hawaii's largest call centers plans to close its Honolulu office by year's end, laying off most of its 130 employees. Genesys Conferencing made the announcement internally Tuesday, according to ...
Genesys, an AI-driven developer of call center software, said on Monday it has confidentially filed for an initial public offering in the United States, signaling growing investor appetite for new ...
IBM and Genesys, an Alcatel-Lucent company, have been developing, marketing and deploying call center solutions together for eight years and have more than 300 joint customers around the world, ...
Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...
Alcatel-Lucent SA received a $1.5 billion binding offer for its Genesys call-center software unit from Permira Advisers LLP, capping a three-month review of its enterprise business. France’s largest ...
Genesys Telecommunications Laboratories Inc., Daly City, Calif., a subsidiary of Alcatel, announced that U.S. Xpress Enterprises Inc. has installed Genesys call center software. U.S. Xpress is the ...
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