SAN FRANCISCO--(BUSINESS WIRE)-- Genesys®, a global cloud leader in AI-powered experience orchestration, today announced an expanded collaboration with Salesforce (NYSE: CRM), the #1 AI CRM, to ...
This week, Genesys announced two expansions of existing relationships, one with Google Cloud and another with behavioral pairing technology company Afiniti. While Genesys made these announcements ...
Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...
A new personalized, AI-powered digital experience enables CX professionals to drive meaningful impact and help shape the future of customer experience Genesys®, a global cloud leader in AI-Powered ...
Unless you’ve been sleeping under a rock, it should be obvious that artificial intelligence is all the rage. Though there are many use cases and industries that AI could affect, customer experience, ...
CAMPBELL, Calif. & SAN FRANCISCO--(BUSINESS WIRE)--8x8, Inc. (NYSE: EGHT), a leading unified cloud communications platform, and Genesys®, a global cloud leader in customer experience orchestration, ...
New Genesys Cloud Work Automation and Genesys Cloud Associate capabilities empower every employee and AI agent with the tools to act in sync, automate workflows and deliver results Today at Xperience ...
DENVER--(BUSINESS WIRE)--Genesys ®, a global cloud leader in AI-powered experience orchestration, announced Kiwibank as the winner of the Customer Experience (CX) Innovator (SMB and Mid-Market) ...
Genesys AI fuels the future of experiences for organizations across sectors SAN FRANCISCO, Aug. 30, 2023 /PRNewswire/ -- Genesys®, a global cloud leader in AI-powered experience orchestration, today ...
Genesys’s move to a full-service cloud region in Singapore is a strategic response to three converging pressures: customers’ demand for faster, more empathetic service; tighter data-protection and ...
Enterprise CX impact. Senior IT and CX leaders gain potential for improved accuracy, compliance and trust in AI-driven customer interactions. Genesys and Scaled Cognition announced a strategic ...
Contact center software firm Genesys Telecommunications Laboratories Inc. is bringing its suite of customer experience and call center technology to Google Cloud. The company said today its Genesys ...
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