True-cloud, workforce-performance leader combines WEM suite with Genesys Cloud CX™ to give customers a more flexible, feature-rich solution MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce ...

For now, vendors are targeting the low end of the cloud services market, to avoid competing with their carrier customers. But friction may already be developing. Genesys, with today's announcement of ...

ST. LOUIS--(BUSINESS WIRE)--Textel has announced their cloud-based business texting platform is a Premium App now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...