I had meetings last week with each of the big three on-demand CRM vendors — Salesforce.com, RightNow and NetSuite — and made some observations. Sometimes I get complaints from some of them when I ...

Oracle is hoping to differentiate its cloud CRM (customer relationship management) software from that sold by rivals such as Salesforce.com with a new set of industry-specific capabilities. Oracle CRM ...

In the next four to five weeks, SAP plans to introduce a subscription-based CRM application that will be delivered over the Internet, according to sources close to the company. SAP originally was ...

Oracle released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements ...

Oracle on Tuesday released its latest on demand CRM effort--Oracle CRM On Demand Release 15--with the primary new feature being social networking capabilities. The move is just the latest in the ...

SAP says its goal in finally delivering an on-demand customer relationship management system is to build something that's a dramatic departure from rivals' products. The software giant says its ...

SugarCRM is about to launch an on-demand product for managing customer relations that it says will set businesses back just a fraction of the cost of other products on the market. Tara Smith, director ...

Earlier this month, SAP released an expansion of its mySAP CRM, the SAP CRM on-demand solution, which is designed to offer both large and mid-sized companies an Internet-based tool to manage customers ...

On-demand CRM vendor Entellium’s financial troubles, complicated by fraud charges against executives, might prove to be a cautionary tale for other vendors as well as existing and prospective ...

We were supposed to be in awe of Oracle, Microsoft, SAP. But the giants of enterprise software plan have shown themselves impotent to stem the tide of on-demand CRM. None of them are even attempting ...

One of the challenges for manufacturers is to check how accurate their forecast is with respect to the sales pipeline and whether the forecast gets the latest inputs due to volatile environments (e.g.