Salesforce.com has made a series of changes to its support services that include the removal of certain features from the Standard tier, but which the company says overall will provide a better ...

Several months ago, I wrote about Backupify, a backup service meant to work specifically with Google Apps and Salesforce.com. Now, Swedish developer Cloudfinder — which already offers a cloud-hosted ...

Salesforce’s game-changing launch of a Service Cloud tech support feature for mobile apps signals a new way for VARs to capitalize on providing assistance to their customers. Salesforce1 Service Cloud ...

Salesforce.com announced several new partnerships and programs at its industry luncheon and customer event today in New York, all tied to the expanding field of on-demand service and support. Chief ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Update: Business Objects spent 18 years leading the market ...