The Covid-19 pandemic shattered the status quo in 2020, and this year will provide no guarantees for retailers, restaurants and other physical experience providers either. You must leave no stone ...

Recently, I was reading a Salesforce white paper on the customer service expectations of millennials and Gen Z. The data mentioned how "67% of millennials have to re-explain their information while ...

Apple in April 2022 launched a Self Service Repair program for the iPhone, which is designed to allow Apple device owners to do their own repairs in their homes using Apple parts, repair manuals, and ...

“For self-servicing tools to succeed, development teams have to want to use them. Similarly, the teams that are successfully ...

This post may contain links from our sponsors and affiliates, and Flywheel Publishing may receive compensation for actions taken through them. McDonald’s kiosks have helped streamline the order ...

Horse-drawn carts laden with fresh fruits and baked goods had already been driven off the scene by larger grocery stores that sold a little bit of everything. Barrels of molasses and sacks of flour ...

If routine employee questions and problems take up a significant portion of your human resources (HR) department’s time and energy, consider helping employees help themselves. HR software often ...

Using Infrastructure-as-Code to manage containers has set an industry pattern for Security as Code (SaC) and Policy as Code ...