SolarWinds warned customers of attacks targeting Internet-exposed Web Help Desk (WHD) instances and advised removing them from publicly accessible infrastructure (likely to prevent the exploitation of ...

SolarWinds has released a hotfix for a critical Web Help Desk vulnerability that allows attackers to log into unpatched systems using hardcoded credentials. CISA warned on Thursday that attackers are ...

For the second week in a row, SolarWinds has released a patch for a critical vulnerability in its IT help and ticketing software, Web Help Desk (WHD). According to its latest hotfix notice, the issue ...

‘Third time’s the charm?’ asks a prominent security researcher after what appears to be the same critical Java deserialization flaw gets a third security update. SolarWinds has released a third patch ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...