To scale its impact, InspiriTec required a flexible, cloud-based platform capable of unifying its customer engagement operations, supporting a geographically dispersed workforce and adapting to the ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong momentum during the third quarter of fiscal year 2026 (Aug. 1 – Oct. 31, 2025). The Genesys ...

Today Genesys announced, in a blog authored by Tony Bates, CEO, Genesys, that going forward the company will concentrate research and development, as well as sales, marketing, and operational ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced advancements that expand the global ...

CallTower Expands Government Capabilities with Genesys FedRAMP Authorization Cyber Patrol ChannelVision Magazine ...

SEATTLE--(BUSINESS WIRE)--Today, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced that Genesys has selected AWS as the preferred cloud provider for Genesys Cloud, an ...

The cloud platform’s growth overshadows revenue from legacy products, while self-service conversations more than doubled year ...

SAN FRANCISCO--(BUSINESS WIRE)--New data released today by Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, uncovers a critical disconnect between how companies govern AI and ...

Genesys(R), a global cloud leader in AI-Powered Experience Orchestration, has been recognized as a Leader in the Frost Radar(TM): Workforce Engagement Management (WEM), 2025 Report. Frost & Sullivan ...

Microsoft and Genesys, a global provider of contact center software, recently announced a partnership to enable enterprises to run Genesys’ omnichannel customer experience solution, Genesys Engage, on ...

Four out of five consumers want clear governance of AI interactions but less than a third of organizations currently have comprehensive policies San Francisco, Aug. 7, 2025 — New data released today ...